Believe at Westgate Oxford

This year, Westgate is hosting ‘Visit Believe – Santa’s Magical Reindeer Grotto at Westgate Oxford – where children will be entertained by a very special reindeer Norbert. – The secret of Santa’s little reindeer’ – children will be entertained by a very special reindeer puppet Norbert, they’ll make reindeer food in readiness for Christmas Eve, and each family will get a private session with Santa. All children will receive a wrapped gift of an age-appropriate book to take home.

Yes, all children will receive a wrapped gift to take home – it is an age-appropriate book.

Believe at Westgate Oxford opens on Thursday, 01 December, and closes on Saturday, 24 December. It will be closed on Monday 06, Tuesday 07, Monday 13 and Tuesday 14, December.

Believe at Westgate Oxford

Believe at Westgate Oxford closes on Christmas Eve, Saturday, 24 December 2022. The final session will start at 4.30pm.

Yes, each family group will have an individual meeting with Santa.

The grotto is suitable for children aged 18 months to 10 years, but it really is fun for all.

Tickets to Believe at Westgate Oxford cost £12.50 per child (including a gift per child) and £5.50 per adult. A booking fee applies per purchased ticket at £1.25 per child ticket and 55p per adult ticket.

If you are bringing a baby on their own or want your baby to receive a gift, you will need to pay the full child price. Babes in arms under 12 months old accompanying a paying sibling who do not want to receive a gift are free of charge and do not require a ticket.

The booking fee covers the cost of issuing your tickets and the Customer Service relating to the grotto.

Yes, ‘Inclusive Relaxed Sessions’ are available for families with special needs – the sessions are adapted in several ways, including a more relaxed attitude to noise and lighting effects, to reduce anxiety and ensure a safe, enjoyable visit.

During an ‘Inclusive Relaxed Session’ our team will try to help everyone feel comfortable enough to talk, sing, dance and even shout out at any point during the experience.

The sessions are on Saturday 03, Sunday 04 and Thursday 15 December and are highlighted in green when you select your timeslot. If you require further information, please email tickets@eskimojoevents.co.uk. If you cannot attend one of these sessions, we recommend booking a weekday or earlier times at the weekend.

Please ensure that you complete the special requirements section in the booking process, and they will try to accommodate you wherever possible. Please note that it will not be possible to reduce noise and lighting effects in open sessions, and the experience may be quite busy at peak times.

Yes. Registered carers are offered one free ticket for each paying visitor who requires care. For bookings that require a free carer ticket, please email the customer service team at tickets@eskimojoevents.co.uk. Proof of entitlement will need to be shown on entry to the grotto.

Please email tickets@eskimojoevents.co.uk to discuss your visit and special requirements.

We recommend that you pre-book your tickets to avoid disappointment. Availability is not guaranteed.

Yes, you will be emailed an e-ticket. You can either print your ticket or show it on your mobile phone at the entrance to the experience. For tickets booked at the event box office for the same day, you will receive a printed one.

The organisers regret that they are unable to refund unwanted tickets. If the event cannot go ahead, then guests will be refunded. If you are unwell, they will try to accommodate you another time, subject to availability.

In exceptional circumstances, the organisers can change the time/date to any other available slot, but please ensure your date and time are correct at the time of purchase. Please note that changes cannot be made by Westgate’s Reception team. Please contact tickets@eskimojoevents.co.uk

The organisers recommend you arrive at the event no earlier than 5 minutes before your pre-booked time slot.

Believe at Westgate Oxford is located in Leiden Square at Westgate Oxford.

Westgate has an underground car park across two floors. Westgate car park can be full during busy periods, so please allow plenty of time. If the Westgate car park is full, alternative car parks are available in Oxford city centre. Alternatively, please consider using one of the park and rides.

The nearest toilets and baby change facilities can be found in Westgate Social on the lower ground floor.

There is an area to park your buggy at the event space. Buggies are left at the owner’s risk.

There is full disability access throughout the Believe experience.

No, the organiser would ask that you refrain from eating and drinking at the experience.

No, but your magical moment will be captured with professional photography, and a memento will be available to purchase, including glitter globes, frames and Christmas baubles at the end of the experience.

Yes, all staff are checked to the relevant level for this experience.